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Terms of Service

GENERAL TERMS AND CONDITIONS

1 SCOPE & CONTRACTING PARTNERS

1.1 For the business relationship between the Sanker Trading UG (limited liability), Oberstr. 3, 47829 Krefeld (hereinafter „SANTRADING“, „seller“ or „we“) and the customer (hereinafter „customer“ or „consumer“) for transactions in the following Online Shops:

  • “Voyage Organics” (voyageorganics.com/.de) 
  • “Oona CBD” (oonaberlin.com)
  • “Treat Beauty” (treatbeauty.berlin)
  • “Into the Woods CBD” (intothewoods-cbd.com)
  • “Flora Oleum” (floraoleumskin.com)
  • “Girl Smells” (girlsmellsbeauty.com)

within the markets of Germany and Countries in the European Union (EU) and the European Economic Area (EEA) (hereinafter „Online Store“) only the following general terms and conditions (GTC ) in this version are valid at the time of the respective order.

1.2 Deviating conditions of the customer are not permitted, unless the seller explicitly agrees to the validity in each case and in writing.

1.3 These General Terms and Conditions regulate the details of the respective contractual relationship and at the same time contain important consumer information in the legally relevant version. Via links in the online store, the customer can call up the terms and conditions when ordering, save them on his computer and / or print them out.

1.4 The online store is aimed exclusively at consumers of legal age who have their habitual residence, a delivery and billing address in Germany, the EU or the EEA and who are consumers in the sense of the statutory provisions (§ 13 German Civil Code (BGB)). According to the law, a consumer is a natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity.

2 PRODUCT PRESENTATION, ORDER PROCESS & CONCLUSION OF CONTRACT

2.1 Product presentation, product information

2.1.1 We would like to point out that the actual color of the individual items may differ from what is shown in the online store.

2.1.2 Unless expressly stated otherwise in the item description, all items are delivered without the decorations that may be shown.

2.1.3 All information, specifications and illustrations on the websites are based on the latest product and price information at the time of publication. The seller is entitled to make changes to the content at any time and without notice.

2.2 Order process

2.2.1 The illustration of an article in the online store merely represents an invitation to the customer to submit his own offer to conclude a purchase contract.

2.2.2 The customer can select products from the range of the online store, add them to the shopping cart and go through the ordering steps.

2.2.3 A maximum of 30 pieces of the same product can be ordered per order. In addition, goods are only delivered in quantities customary in the household.

2.2.4 Before the final submission of the order, the customer has the opportunity to check and, if necessary, change his personal information and product selection based on a summary order overview.

2.2.5 By clicking on the “Order-Button” the customer submits a binding contract offer for the purchase of the goods contained in the shopping cart. An automatic confirmation of the receipt of the order follows after completing your order in the online store to your stored email address. However, this confirmation does not constitute acceptance of the contract by the seller.

2.2.6 The purchase contract is only concluded with the dispatch of a product and the associated shipping confirmation by email to the customer.

2.2.7 No purchase contract is concluded for items that the customer has ordered but are not listed in this shipping confirmation. This can also affect items that are displayed in the online store but are not available or out of stock when your order is received.

2.2.8 The above also applies if the customer has already paid the purchase price before the conclusion of the contract or has instructed to pay due to the payment method chosen by him. If for any reason the contract ultimately does not come about in this case, the seller will inform the customer by email (in the case of partial acceptance of the contract in connection with the acceptance of the contract for the deliverable items) and will refund the advance payment immediately.

2.3 Conclusion of contract

2.3.1 The contract is concluded in German or English, based on German law and – if applicable – law of the European Union and international civil law. The contract text is saved by the seller while respecting data protection. The customer can view his current order and his order history in his personal customer account under „Orders“.

2.3.2 It is at the Seller’s discretion to accept or not to place orders placed through the online store. If an order is not carried out by the seller, he will inform the customer immediately.

2.3.3 The customer consents to receiving invoices electronically. Electronic invoices are sent to the customer in the form of a PDF file as an attachment by email.

3 PRICES, ADDITIONAL COSTS & PAYMENT TERMS

3.1 All prices stated in the online store are amounts in euros and include the applicable statutory sales tax, plus any other costs (e.g. shipping costs, gift packaging, etc.). The seller informs the customer of these additional costs in the order overview immediately before placing the order. The customer has to bear the additional costs indicated to him. The prices stated in the online store at the time of the order are decisive for the prices of the products.

3.2 The customer may incur additional costs when calling the telephone number given on the website. This telephone number is a German landline number of Deutsche Telekom; Costs may vary depending on the provider and from the cellular network. Please contact your telephone service provider for cost inquiries.

3.3 The seller only accepts the payment methods displayed during the ordering process, such as payment by credit card or payment via PayPal.

3.4 In the case of payment by credit card, we accept MasterCard and Visa.

3.5 When purchasing by credit card, the amount will be collected from the credit card at the latest when the goods are dispatched.

3.6 During the ordering process, the seller reserves the right to check the creditworthiness of the customer in individual cases to hedge the credit risk. In the event of a lack of creditworthiness, the seller is also entitled to withdraw in full or in part from all existing contracts in which the customer has not yet paid the purchase price despite the due date and reminder.

4 RESERVATION OF OWNERSHIP 

Until the full purchase price has been received and the goods have been fully handed over to the shipping address of the customer as provided during the order process, ownership of the goods delivered remains with the seller.

5 ORDER PROCESSING 

Your order will be handled logistically by an e-fulfillment partner or by ourselves and nationale and international carrier services.

6 SHIPPING

6.1 All information on the availability, shipping, delivery of a product are only expected information and approximate guide values. They do not represent binding or guaranteed shipping or delivery dates. If the seller determines while processing your order that the products you have ordered are not available, you will be informed separately by e-mail. A contract for the unavailable goods is not concluded.

6.2 Unless otherwise agreed, delivery is made to the delivery address specified by the customer.

6.3 The shipping is currently carried out by standard shipping by German Post AG or UPS.

6.4 Standard shipping: Unless otherwise stated, the delivery time within Germany is approx. 1 to 3 working days from the confirmation of the contract. The delivery time for other Countries in the EU is approx. 3-10 working days.

The following costs are incurred for shipping with an order value below € 50:

Germany:

Package up to 3 kg – € 4.90
Package up to 5 kg – 5.90 €
Package up to 31.5 kg – € 7.90

Western-European Countries:

Package up to 3 kg – 5.90 €
Package up to 5 kg – € 6.90
Package up to 31.5 kg – € 8.90

For other countries the buyer has to ask the seller for shipping costs.

These shipping costs will not be reimbursed on a return.

6.5 The delivery time is extended for measures within the scope of strikes and lockouts, as well as in the event of unforeseen obstacles that cannot be influenced or represented by the seller, e.g. operational disruptions, delays in the delivery of essential materials, insofar as such obstacles can be demonstrated to the delivery of the Goods are of considerable influence. This also applies if the named circumstances occur with sub-suppliers. The delivery period is extended according to the duration of such measures and obstacles.

7 PROMOTIONAL VOUCHERS & PRICE REDUCTIONS

7.1 Promotional vouchers are vouchers that we issue for promotional purposes and cannot be purchased. Vouchers can have a defined period of validity and / or only apply from a defined minimum order value (after return).

7.2 For promotional vouchers, the following conditions apply, as well as the conditions that are stated on the vouchers themselves or in the online store.

7.3 If a promotional voucher provides for a minimum order value, it must not fall below this after deducting the voucher discount and returns. If the respective minimum order value is undershot, the difference to the minimum order value will be offset against the amount to be refunded and deducted from this.

7.4 Different vouchers cannot be combined. A cash payment, a settlement of a voucher or a redemption of a voucher after the customer has already sent his order is not possible.

7.5 Unless otherwise stated, a voucher can only be redeemed once per person.

7.6 Separate price reductions, e.g. Sales campaigns or reductions of a certain product group take place in a specified period. Items that were ordered before this period cannot be reduced retrospectively.

8 LEGAL WITHDRAWAL RIGHT & RETURN POLICY

8.1 Right of withdrawal 

When concluding a distance selling transaction, the consumer has the legal right to withdraw from the contract within 14 days without giving any reason.

8.2 Exclusion of the right of withdrawal

The right of withdrawal does not exist for distance contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual determination or selection by the consumer is decisive, or which are clearly tailored to the individual needs of the consumer, as well as for the delivery of sealed goods, which are not suitable for return for reasons of hygiene or health protection if their seal has been removed after delivery.

8.3 Online Shop – Right of return

In addition to and quite independently of this statutory right of withdrawal under sections 8.1 and 8.2, SANTRADING also grants the customer a special right of return as a special service for products purchased exclusively in the online store. This exists for 30 days from the receipt of the goods by the customer (therefore beyond the legally prescribed period of exercise of the right of withdrawal of 14 days). The presentation in sections 8.1 and 8.2 and the agreement in accordance with sections 8.4 and 8.5 therefore apply accordingly to this additional contractual right of return. The customer has – with 30 days from the receipt of the goods – more time to return.

For this purpose, the customer can return the goods in question together with the return slip enclosed with the delivery free of charge within 30 days to the following address, provided that they also return the return sticker or return slip from Austria and Switzerland included in the original delivery within Germany via the DHL return portal. Link (see e-mail shipping confirmation) to be requested, then sent by e-mail, printed out and attached to the package or return note used:

Sanker Trading UG
c / o Daniela Mellis
Schönhauser-Allee 55
10437 Berlin

This also applies to the exercise of the right of withdrawal. A separate declaration of revocation is then not necessary.

8.4.1 The cancellation period of 14 days begins on the day on which the goods are taken possession of by the customer or a third party commissioned by the customer. In the case of a contract for several goods that were ordered as part of a single order and that are delivered separately, the fourteen-day cancellation period begins on the day on which the customer or a third party named by him, who is not the carrier, receives the last goods took possession of.

8.4.2 The seller provides information on the right of withdrawal in accordance with the statutory provisions as follows: in order to exercise the right of withdrawal, the customer must inform SANTRADING GmbH (contact details see below) by means of a clear statement (e.g. by letter or email) of his decision to revoke this contract. The model withdrawal form below can be used for this, but is not mandatory; the customer can also use another clear declaration to exercise the right of withdrawal. To meet the cancellation deadline, it is sufficient if the customer sends the sample cancellation form or a clear message about the exercise of the right of cancellation before the cancellation period expires.

8.4.3 Model withdrawal form 

„To [the name, address and, if applicable, the fax number and e-mail address of the seller must be inserted by the customer]:

Hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following goods (*)

Ordered on (*) / received on (*)

Name of the consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only if notified by post by letter) Date, place „(*)

Delete where inapplicable

8.4.4 Contact details for the revocation

In the case of a written declaration of cancellation:

Sanker Tradung UG
c / o Daniela Mellis
Schönhauser Allee 55
10437 Berlin

In the event of revocation by email: mail@santrading.cc 

In the event of cancellation by returning the goods:

Sanker Tradung UG
c / o Daniela Mellis
Schönhauser Allee 55
10437 Berlin

8.5 Consequences of cancellation

8.5.1 In the event of cancellation of the contract, the seller must repay all payments received from the customer, excluding delivery costs, within 14 days. This period of 14 days for the repayment begins with the receipt of the notice of cancellation by the seller.

8.5.2 The same payment method is used for the repayment that the customer chose in the original transaction.

8.5.3 The repayment can be refused until the seller has received the goods back in full. The goods must be returned to the above address immediately and at the latest within 14 days from the day on which the customer informed the seller about the cancellation of the contract. The deadline is met if you send off the goods before the period of fourteen days has expired.

8.5.4 The seller bears the costs of returning the goods only if the customer uses the return slip attached to the original delivery and the return label or return slip enclosed with the delivery. Further information on the procedure for returns can be found in the online store under Customer Service under „Shipping & Delivery“.

8.5.5 The customer only has to pay for any loss in value of the goods if this loss in value is due to handling the goods that is not suitable or necessary for checking the quality, properties and functionality.

9 WARRANTY / LIABILITY & COMPLAINT

9.1 If an item that the customer has purchased in the Voyageorganics online store has defects, the customer is entitled to legal rights under the warranty / liability for defects; the article can therefore be claimed. The customer’s statutory warranty claims are not limited by any guarantee. The statutory warranty claims do not affect the statutory right of withdrawal in accordance with paragraph 8. However, the seller is only liable for damages in accordance with paragraph 10.

9.2 The customer is obliged to check the goods received for obvious errors and to notify the seller of these within 2 weeks of receipt of the goods. The decisive factor is the timely dispatch of the advertisement to the seller. If the customer does not meet the obligation to report defects, warranty claims for these obvious defects are excluded.

9.3 The special provisions under paragraph 9 continue to apply to claims for damages by the customer.

9.4 In addition, the statutory rights to defects apply.

9.5. Procedure in the event of a complaint:

Send the goods, together with a copy of the invoice / delivery note, on which you briefly explain the defect, using the return label and return slip attached to the original delivery to the following address:

Sanker Tradung UG
c / o Daniela Mellis
Schönhauser Allee 55
10437 Berlin

9.6 If goods are delivered with obvious damage to the packaging or the contents, the customer should, without prejudice to his warranty rights, immediately complain to the relevant delivery agent, refuse acceptance and immediately contact customer service at

Sanker Tradung UG
c / o Daniela Mellis
Schönhauser Allee 55
10437 Berlin

In the event of a complaint by email: mail@SANTRADING.cc In the event of a complaint by returning the goods:

Sanker Tradung UG
c / o Daniela Mellis
Schönhauser Allee 55
10437 Berlin

Contact us so that SANTRADING can protect any rights against the sender. For further questions, the SANTRADING customer service can be contacted at any time.

10 TRANSFER OF RISK 

The risk of accidental loss or deterioration of the goods passes to the customer upon acceptance of the delivery item.

11 LIABILITY

11.1 The seller is liable for intent and gross negligence; in the case of simple negligence, only for damage resulting from injury to life, limb, health or an essential contractual obligation.

11.2 An essential contractual obligation is an obligation, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which the contractual partner regularly trusts and can trust. If this is violated, the liability of the seller is limited to the replacement of a foreseeable, typically occurring damage. The seller’s liability is excluded.

11.3 The above limitations of liability also apply in favor of the seller’s legal representatives and vicarious agents.

11.4 The liability restrictions resulting from the above do not apply if the seller maliciously concealed a defect or assumed a guarantee for the quality of the goods. The same applies to the customer’s claims under the Product Liability Act.

12 DISCLAIMER FOR FOREIGN LINKS

12.1 As far as links to websites of other providers are available, the seller has no influence on their content. Therefore, the seller assumes no liability and liability for this content. The respective provider or operator of the website is always responsible for the content of this website.

12.2 However, permanent monitoring of the content of the linked pages is not reasonable without concrete evidence of an infringement. Upon notification of rights violations, such links will be removed promptly.

13 PRIVACY

SANTRADING attaches great importance to the use of lawful data processing aimed at protecting your personal data (see data protection).

14 APPLICABLE LAW AND JURISDICTION

14.1 Should any provision of these terms and conditions be or become ineffective, all others remain effective. Instead of the ineffective provision and in the event of gaps in the provisions of these terms and conditions, the relevant statutory provisions apply.

14.2 All contracts are subject exclusively to German law to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods, even if the customer is domiciled abroad.

14.3 The legal provisions apply to the place of jurisdiction. The seller does not participate in dispute settlement procedures before a consumer arbitration board.

14.3 Local jurisdiction is Cologne, NRW, Germany.

15 CUSTOMER SERVICE

SANTRADING places great value on your satisfaction. Our customer service is available at the contact details below for all topics relating to the online store or for questions about these terms and conditions.

We strive to process every request as quickly as possible.

16 WEBSITE PROVIDER

The website offered under the domain voyageorganics.com is operated by the

Managing Director: David Sanker, Oberstr. 3, 47829 Krefeld, Email: mail@SANTRADING.cc, HRB 99342 Cologne District Court

17 ADJUSTMENTS

SANTRADING reserves the right to adapt these general terms and conditions accordingly. 

* Calls and faxes to the German fixed network of Deutsche Telekom, costs may vary depending on the provider or from the mobile network.

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